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At Phaltronwrhloxis, we want you to be completely satisfied with your indoor plant purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds.
If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.
To report a damaged plant, please provide:
If you receive a different plant than what you ordered, contact us immediately. We will arrange for the correct plant to be sent at no additional cost, and we will cover return shipping for the incorrect item.
Due to the perishable nature of plants, we cannot accept returns for change of mind. However, if you are unsatisfied with your purchase for any reason, please contact us and we will work with you to find a solution.
To initiate a return for a damaged or incorrect item:
Once we receive and inspect the returned plant, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
| Return Reason | Timeframe | Refund Type |
|---|---|---|
| Damaged on arrival | 48 hours | Full refund or replacement |
| Wrong item | 48 hours | Full refund or correct item |
| Defective plant | 7 days | Full refund or replacement |
For damaged, defective, or incorrect items, we cover all return shipping costs. For change of mind returns (if applicable), the customer is responsible for return shipping.
All plants are inspected before shipping to ensure they are healthy and in good condition. If your plant fails to thrive due to shipping stress or pre-existing conditions, contact us within 7 days of delivery for assistance.
The following items cannot be returned:
For questions about returns or to initiate a return, please contact us:
Email: info@phaltronwrhloxis.world
Phone: +64220457157
Address: 3058 Great North Road, New Lynn, Auckland 0640, New Zealand